Customer Centricity

Introduction from the Session Chair
Javier Castro Linares / Senior Manager, Management Consulting, Accenture’s Financial Services Practice (Spain)

Javier is a management consulting senior manager in Accenture’s Financial Services practice in Spain. With more than 11 years of experience, Javier maintains his focus on operational models and strategic transformation for credit service companies across the entire debt life: Origination, Management and Collection – with further specialty in Auto Financing and Consumer Credit. Javier studied industrial engineering at Simón Bolívar University, Caracas – Venezuela, holds an MBA from Hult International Business School, California, United States and a Master’s Degree in Banking and Management of Financial Entities from CUNEF, Madrid, Spain. 

Gançalo Raposo Carriço / Head of Digital Policy EU Corporate Affairs, Santander

As part of the EU Corporate Affairs team of Grupo Santander as head of digital policy, he is responsible for all-around digital policy matters crossing the financial sector towards policymakers and stakeholders in the EU. 
Previously he represented in Brussels the American multinational AT&T as associate director for EU affairs. 
He was also Political Advisor for innovation, technology, and digital policy at the European People’s Party, where he contributed to the elaboration of the European party policies in these areas, but also to the EU policy thinking, having authored works on The Digital Transformation, on The Free Flow of Data, on Cybersecurity and Cyber-Defence, and on Artificial Intelligence, all published by the Wilfred Martens Centre for European Studies think tank. 
In Portugal, he served in the Navy for eight years, worked in public administration as a computer engineer and was a self-employed IT trainer. 
He studied computer engineering in Lisbon and EU policy-making in Brussels. 

Arianna Lombardo / Head of Business Development EMEA Direct Markets, CRIF

With a humanistic background and a master in international marketing, Arianna holds today the role of Head of EMEA Direct Markets in CRIF. 
Her career in the company begun more than 20 ago and thanks to the privileged observatory that CRIF represents, she developed a deep knowledge of the banking credit processes and the digital transformation. 
During this path, Arianna has managed for many years strategic relationships with the main car financing and leasing customers. 
She currently leads a special Automotive Global Industry program aimed at better understanding and supporting the needs of this rapidly changing market. 
In her private life she is a yoga teacher, has a husband, a daughter and 6 cats. 
Her mantra is “never stop learning. 

Sven Siering / Managing Director, (Deutsche Leasing)

Sven Siering is Managing Director of GmbH and responsible for identifying and developing new digital business models, cooperating with and investing in start-ups for Deutsche Leasing Group. He has many years of experience in setting up innovation management activities in the financial industry and broad expertise in digital business. Siering has an extensive network of start-ups and established companies in all industries. As a sought-after expert and speaker, passionate innovator and motivator, he advocates for a living culture of innovation.